DocDoc to let Russians consult MDs on coronavirus for free online

Mar 24, 2020

March 24, 2020, Moscow — Sberbank has unveiled an initiative to fight against the pandemic: any citizen of Russia can consult medical experts on the phone or with a mobile app for free using Sberbank ecosystem’s DocDoc telemedicine service starting March 23.

By calling the free hotline at 8 800 707-85-72, you can talk to DocDoc call center specialists, who will ask you easy questions that don’t require a medical qualification and will then put you through to a qualified specialist, if necessary, whom you can talk to about the coronavirus. Sessions have no time limits but take 15 minutes on average.

The service offers consultations with 400 specialists who had additional training and work at private healthcare clinics in Moscow and Russian regions. If necessary, the service can also engage doctors from public health clinics.

Sberbank will cover all financial expenses on creating and maintaining the service.

Herman Gref, CEO and Chairman of the Executive Board, Sberbank,

“We want each Russian citizen to be able to get free consultations with qualified specialists on coronavirus without leaving their homes.”

In addition to the medical consultations, free online consultations with counselors will be unlocked for DocDoc users within a week.

Dmitry Petrukhin, Founder, DocDoc,

“The call center operators can help you with technical issues, such as share tips on how to reduce the risk of getting the coronavirus, how to get tested for it, and rules to be observed during the quarantine. If customers have medical issues, they will be forwarded to a qualified medical doctor.”

DocDoc was launched in 2012 as the first Russian service to choose doctors based on patients’ feedback. In 2017, DocDoc joined the Sberbank ecosystem, then started to transform itself into a healthcare platform offering the most popular medical services such as a doctor’s appointment and telemedicine. At the moment, over 4,000 private medical organizations that are service members let people make appointments with doctors. The service was used by more than 2.5 mln people. Over the years, DocDoc has received more than 300,000 reviews on medical specialists’ work. The DocDoc telemedicine service (online consultations with doctors) was launched in 2018. At this moment, the company is a leader in providing telemedicine services in Russia. With DocDoc you can talk to therapists/pediatricians online at any time or make an appointment with specialists in more than 40 areas. In 2019, the most popular medical specialists were gynecologists, allergists, otolaryngologists, and gastroenterologists.