In 2020 Sber customers seek second opinions of pulmonologists twice as often, in 15% of cases diagnosis and treatment get adjusted

Nov 27, 2020

Between January and November 2020 customers of Sberbank life insurance, a Sberbank subsidiary, sought second medical opinions (SMO) regarding lungs and respiratory tract 2.2 times more often compared to a similar stretch a year ago. In 15% of cases, SMOs resulted in a different or more specific diagnosis and an adjusted treatment.

SMOs are an alternative to first medical opinions. Provided by leading medical doctors in Russian and foreign clinics, the service is included in the Health Horizon and Health Fund policies by Sberbank life insurance and, at the discretion of the employer, can be part of group insurance policies taken out against accidents and diseases.

Also, the year 2020 saw more complaints regarding birth defects (+50%), eyes (+30%), musculoskeletal issues (+20%), and oncology (+15%).

The number requests related to hematology (-55%), endocrinology (-25%), kidney diseases (-20%), cardiovascular system (-10%), and neurology (-5%) decreased.

SMOs were mostly provided by professionals from the US, Israel, Germany, and Russia.

Here’s the list of locations where the biggest number of requests came from:

  • Moscow and Moscow Region (30% of all queries)
  • St. Petersburg and Leningrad Region (15%)
  • Nizhny Novgorod Region (10%).