Sberbank insurance compensates 500 customers who cancel trips for travel insurance losses

Mar 24, 2020

March 24, 2020, Moscow — Sberbank insurance has fully compensated more than 500 customers who bought foreign travel insurance, but had to forego their trips amid the coronavirus outbreak. The total compensation for the cancelled FTI policies neared RUB1 mln.

Under the terms of FTI policies, insurance payments will be paid back within 14 days from the day after the agreement is made if a customer decides to cancel it. Sberbank insurance has decided to fully refund even those customers who have not managed to address the insurer on time, but have a confirmation they’d not left Russia. To prove that you need to present a copy of your international passport.

The full compensation decision applies to all trips scheduled to be made after March 5, 2020. Requests regarding earlier trips will be dealt with individually. As of now, over 500 customers have reclaimed their money and were compensated fully.

Please address your requests to reclaim the foreign travel insurance funds by calling 8 (800) 555-55-57; calls are free in Russia.