Sberbank wins seven European Contact Center and Customer Service Awards

Nov 28, 2019
  • Sberbank team wins gold as Best Employer, four silver and two bronze awards in other categories
  • Sberbank recognized as finalist in 14 categories

November 28, 2019, Moscow — Sberbank has won seven European Contact Center and Customer Service Awards (ECCCSA). London hosted the finals and the award ceremony on November 26, 2019.

As the longest running and largest awards program in the customer contact industry, the European Contact Centre and Customer Service Awards judges include experienced professionals responsible for customer service in European banks, telecommunications companies, retailers, and professional associations. 

The contest welcomed over 250 big businesses from 24 countries that competed in 32 categories. The Sberbank team featured people from a number of blocks, such as Technology, Retail Business, Services, HR, Risks, Corporate Investment Business, and Distressed Assets.

In September and October 2019 the Sberbank team presented their projects to the contest jury during an offline session in London, welcomed guests at its Operations center in Russia’s Nizhny Novgorod competing for the Best Employer — Great Place to Work award, and at its Single Customer Care Center in Voronezh, Russia, competing for the Large Contact Center of The Year award.

Sberbank was the finalist in 14 categories and won seven awards. It was recognized as the gold winner in the Best Employer — Great Place to Work category, and won silver in the categories Most Effective Application of Technology, Most Effective Learning and Development Initiative, Best Large Customer Service Team, and Large Contact Center of The Year.

Sberbank’s pitches in the categories Most Effective Digital Customer Experience and Most Effective Improvement Programme — Colleague won bronze.

In 2018 Sberbank participated in European Contact Center and Customer Service Awards for the first time. The remote debt collection team of the Operations center backed by the Distressed Assets Department won gold as the Best Quality Team and silver for the Most Effective Improvement Programme.