Delivery Club, food delivery service

Delivery Club is a leader of ready-to-eat food delivery market. More than 24,000 restaurants, as well as over 1,100 grocery stores and dark stores are connected to Delivery Club platform. The service is present in 208 Russian cities and towns, its own courier delivery operates in 82 cities (Moscow region counts as a single unit, counting all the towns of the Moscow region arrives at a total of 149 cities and towns).

  • Business line within the ecosystem

    Food delivery and restaurants

  • Year of foundation

    2009

  • Sber’s stake in the holding

    45,01%

Customer base

  • 0million

    orders in Q2 2020

  • 0million

    application instances (iOS and Android) installed in Q2 2020

  • 0

    restaurants connected to the platform by the end of the Q2 2020

  • RUB0billion

    is the revenue in Q2 2020

Revenue dynamics

  • ₽, billion
  • 3

  • 2,5

  • 2

  • 1,5

  • 1

  • 0,5

  • 0

    Q1 2018

  • 0

    Q2 2018

  • 0

    Q3 2018

  • 0

    Q4 2018

  • 0

    Q1 2019

  • 0

    Q2 2019

  • 0

    Q3 2019

  • 0

    Q4 2019

  • 0

    Q1 2020

  • 0

    Q2 2020

Synergies within the ecosystem

Joint projects in the distribution and marketing fields:

  • Integration of food tech companies of the ecosystem.
  • Expansion of logistic zones enabled by the cooperation with Citymobil.
  • Content distribution via Sber channels.
  • Participation in the events held by the Bank, including the ‘Green Day’, an annual large-scale special project.
  • Direct marketing targeting the Bank customers: SMS, push messages, email broadcasting.
  • Integration into the ecosystem of Sber’s digital products on an exclusive basis.
  • Generating dedicated mobile content for Sber Online users.
  • Further integration with Spasibo from Sber loyalty program.

Development plans for 2021-2023

  • 01

    Transform into a ‘superapp’, which would satisfy all the customers’ needs in the nutrition sphere. In addition to restaurants, Delivery Club platform also brings together grocery stores

  • 02

    Improve performance and customer service quality, increase order processing speed, strengthen the technological base.

  • 03

    Further develop in-house logistic service.