Our key objectives

Our key objectives include scaling up business, improving profitability and performance, as well as enhancing our flexibility, speed and client focus by introducing new technology and bringing up people with new skills. We believe that this can be achieved by creating a better customer experience, in non-financial as well as financial industries, by integrating cutting-edge technology into Sberbank products, services and processes, and by developing effective management practices and best-in-class employees.

Main challenges

Our task is to complete the technological transformation of our financial business while maintaining the functionality and reliability of existing IT systems and to finish building and transferring our entire business to a new digital platform. We must also build the foundation for an ecosystem in non-financial industries.

The best customer experience and ecosystem

Financial services
Other areas of our customers’ lives

Technological leadership

Reliability and efficiency
New platform
Security
Data-driven company
Innovation

People with new skills in effective teams

New competencies
Teams instead of hierarchy
Culture and HR